General Terms and Conditions

The Casino accepts players from regions where online gambling is legal. It is the responsibility of clients to check the gambling laws in their area before placing any bets.

The Casino only accepts players who are adults, with the minimum age being 18 or the legal age for online gaming in their jurisdiction. Clients should verify the age requirements in their area.

If the Casino cannot confirm that a client is of legal age, the account may be suspended. If a client is found to be underage during any gambling activity, the account will be closed, and all transactions will be voided. Any winnings will be forfeited, and any withdrawn funds must be returned.

It is the responsibility of players to make sure they do not break any laws by taking part in the games. Playing with real money is subject to the laws in their country.

The Casino can ask for proof of age from clients and may suspend access or accounts of those who do not meet the legal age requirement.

The Casino cannot check for duplicate accounts until clients submit their personal details and documents. After completing these requirements, the Casino will be able to check for any duplicate accounts.

The Casino accepts the following currencies: EUR, USD, ZAR, NOK, AUD, NZD, CAD, JPY, INR, PHP, BTC, ETH, LTC, and USDT.

Exchange rates for these currencies are calculated as:

• 10 EUR / 10 USD / 15 AUD / 15 CAD / 15 NZD / 100 NOK / 200 ZAR / 1500 JPY / 900 INR / 600 PHP.

For cryptocurrencies, the rates are:

• 0.0001 BTC / 0.003 ETH / 0.01 LTC.

The Casino provides its services for entertainment purposes, but certain limitations apply. It’s important for players to understand the responsibilities of the Casino and the potential risks associated with using the website.

• The Casino service is for entertainment only;
• The Casino is not responsible if the service does not meet a player’s expectations or needs;
• While the Casino aims to fix any issues quickly, it does not guarantee that problems will not occur;
• The Casino can temporarily suspend service for maintenance or software updates;
• In cases of unexpected events, such as technical failures or actions by third parties, the Casino may pause its operations and cancel all active bets;
• By accepting these terms, players acknowledge that gambling can result in financial losses. The Casino is not responsible for any financial losses from using the website;
• The Casino is not liable for hardware or software failures, internet connection issues, or any other technical problems that may prevent access to the website or disrupt gameplay;
• If a mistake is made in processing a wager or payment, the Casino reserves the right to correct the error by adjusting the wagers or canceling the ones made in error;
• If a player is mistakenly credited with money that does not belong to them, such as a deposit, bonus, or winnings, the Casino can remove those funds from the player’s account;
• The Casino, its employees, and service providers do not guarantee that the website or software will be free from errors, available without interruptions, or suitable for the player’s needs;
• The Casino is not responsible for any loss, damage, or expense caused by using the website or participating in the games.

Players must follow these rules when using the Casino:

• Players must be at least 18 years old or meet the legal age to gamble in their country;
• Players must keep their personal details in the Casino account correct and up-to-date;
• Each player can have only one account. Sharing login information or allowing others to use the account is not allowed;
• Players must keep their account details private and secure;
• Players cannot use third-party funds to deposit into their account, and joint bank accounts cannot be used for gambling;
• The Casino can ask players for more details or proof of identity at any time;
• Players cannot use temporary or disposable email addresses to create an account. Accounts created with such emails will be closed;
• Illegal activities like money laundering or fraud are not allowed;
• Players cannot use VPNs, proxies, or similar programs to access the Casino. Doing so may lead to account suspension and loss of funds;
• Each player is allowed only one account per household, IP address, or device. If a player has multiple accounts, all of them may be suspended, and any winnings or bonuses could be canceled;
• Players must provide accurate and complete information when registering. Incorrect details may cause problems with account recovery;
• The Casino can close an account at any time, without notice, and refund the balance after deducting applicable withdrawal fees;
• Players are responsible for everything done through their account. The Casino is not liable for any financial losses from gambling or unauthorized actions;
• If an account is closed due to gambling addiction or fraud, the player cannot open a new account.

This section highlights the importance of following these rules to maintain a safe and fair environment for all users.

The Casino has clear rules to prevent fraudulent activities. It takes steps to ensure fairness and maintain a safe environment for all players. If any suspicious or illegal actions are detected, the Casino can take actions such as account suspension or even closing the account.

• Fraudulent Actions: If a player is suspected of cheating, collusion, using unfair strategies, or engaging in criminal activities like money laundering, the Casino can suspend or cancel their account and any winnings. In some cases, the Casino may inform the appropriate authorities;
• Advantage Play: The Casino will not tolerate any attempt to misuse promotions, bonuses, or other offers. This includes using stolen cards, making chargebacks, creating multiple accounts for bonus abuse, or submitting incorrect registration details. In such cases, bonuses and winnings can be canceled;
• Account Closure: The Casino can close a player’s account and refund the account balance, but this will be done at the Casino’s discretion. No notice or explanation will be given;
• Reporting Fraud: The Casino reserves the right to inform relevant authorities and financial institutions about suspected fraudulent activities. Players should fully cooperate with the Casino in investigating any such activities;
• Suspicious Transactions: If any suspicious transactions are found, the Casino has the right to suspend or block the player’s account and withhold funds if required by law;
• Verification Checks: Players may be asked to verify their identity to prevent fraud or money laundering. If a player’s actions are deemed suspicious, the Casino can cancel deposits and request further documentation;
• Prohibited Transactions: Transferring funds between player accounts is strictly prohibited;
• Bonus Abuse: Players trying to exploit promotions or bonuses in any way will lose their winnings and original deposit. Each situation will be reviewed individually;
• System Manipulation: The use of robots or other devices to manipulate the system is forbidden. Any attempt to do so will lead to the termination of the player’s account, and legal action may be taken;
• Deposits and Wagering Requirements: Players must wager their deposits at least three times before withdrawing any funds. If a deposit is not used for gaming, the player will have to wager the total deposit amount before any withdrawal can be made;
• Document Verification: The Casino may request documents in Latin or Cyrillic alphabets for account verification. If a player cannot provide these documents, video verification may be required;
• Chargebacks: If a player requests a chargeback, the Casino can charge the player’s account balance to cover any related costs and close the account. Any winnings related to the chargeback will be canceled;
• KYC and Withdrawal Verification: During the Know Your Customer (KYC) process, the Casino may contact the player for verification. Withdrawals may be blocked until the player’s account is fully verified. If the player cannot be reached within two weeks, the account will be locked.

King Billy Casino supports several payment methods for financial transactions. These include VISA and MasterCard credit and debit cards, along with other payment options. However, payments made with Paysafe are processed via Dama N.V.

In some cases, the casino may contact players directly for further verification. Players can be contacted by email, phone, or Skype. If players do not respond or provide the required documents, their accounts may be suspended or closed, and their balances forfeited.
Players should ensure that their withdrawal details are correct. The casino is not responsible for incorrect information provided during a withdrawal request.

King Billy Casino is not a financial institution. Accounts are not insured or protected by banking insurance systems. Accounts do not earn interest, and the casino does not offer currency conversion services.

If players have complaints or problems, they can contact Customer Support using LiveChat or by emailing [email protected]. It is important to explain the issue clearly to speed up the process. The results saved on the server will be the final decision in any dispute. If needed, the casino will contact players using the details in their account.

Complaints can only be filed by the account holder. Complaints cannot be passed on to third parties. If a third party is involved, the complaint will be rejected. The server’s records will decide the outcome of any dispute. Any claims must be filed within one year of the issue.

Players cannot transfer their account, winnings, or any claims to another person without the casino’s permission.

Any disagreements will be handled through arbitration in Cyprus, based on the Civil Procedure Rules of Cyprus.

Refund requests must be made within 24 hours of a transaction or within 30 days if a player suspects someone else accessed their account. All refund requests must pass an anti-fraud check. Refunds from Credit Cards will be limited to the amount deposited. If a withdrawal exceeds this, the extra amount will be refunded using another method. Refunds will be calculated after deducting any bonuses or winnings.

If a Credit Card transaction is considered risky, the casino will refund the amount to the Credit Card and notify the authorities. Players are responsible for any fees related to refunds.